KATHLEEN R. CHRISTOPHER

               

lun1108@edcen.ehhs.cmich.edu


Key Words
 Organized, dependable, educated, Elementary Education, Science major, Reading minor, Child Development minor, computer literate, technology, caring, patient, experienced, trustworthy, MLPP, professional affiliations

 

 

SUMMARY       Administrative Assistant with strong skills in office management, providing executive level support, and coordinating service to the customer.  Receive outstanding feedback on the level of service provided.  Interact with diverse groups of people and project a professional image at all times.  Resolve problems and diffuse negative situations with diplomacy.  Maintain an extreme attention to detail and high level of organization.

 

                            Office Administration

                            ·Office Management                             ·Organized Records Management           ·Accounts Payable and Receivable

                            ·Excellent Telephone Presence            ·Meeting Planning and Presentations      ·Statement Reconciliation

                            ·Preparation of Correspondence          ·Exemplary Customer Service                   ·Strong Business Math Aptitude

                            ·Professional Office Reception             ·Customer Relations and Rapport           ·Profit/Non-profit Experience

 

Computer Proficiency

Word, WordPerfect, Windows 2000, Microsoft Works, Microsoft Outlook, Excel Quicken, Quickbooks Pro, Lotus 1-2-3, Peachtree & MAS 90 accounting software, UNILINK TB*Plus (time and billing software), and A-Plus Tax. Internet use and E-mail communication. 

 

                            Interpersonal Skills

·Clear Verbal Communication             ·Maintain Confidential Information               ·Personable and Professional

                            ·Ability to Work Autonomously          ·Perceptive and Creative                                   ·Initiative and Reliability

 

 

EDUCATION    Central Michigan University, NMC University Center, Traverse City, MI

2001-                   Candidate, Bachelor of Science in Elementary Education. GPA: 3.8. Attend classes while working full-time.

present                Science Major, Reading Minor, Child Development Minor. 

                            Accepted to Department of Teacher Education.

                            Member, Michigan Reading Association.  Attended two-day Summer Conference (2002).

 

                            Northwestern Michigan College, Traverse City, MI

1994                    Associate of Applied Science - Business Administration.  Dean's List.

       Accounting, Personnel, Small Business Management, Business Mathematics, and Economics. 

1987                    Entrepreneurial Development Program, "So You Want to Start a Business". 

 

1984                    Northwood Institute, Midland, MI

                    Coursework: Fashion Merchandising Program. Fashion Merchandising, Textiles, History of Costume and Marketing.

 

EMPLOYMENT BACKGROUND

 

ADMINISTRATIVE AIDE

Central Michigan University, College of Extended Learning, Traverse City, MI                                                                  December 1999-present

Provide administrative support, office and telephone reception, and service to students of the University’s extended learning program.  Serve between 300-400 students at five northern Michigan locations in several degree programs; i.e., BS in Elementary Education, MS in Administration, MA in Educational Administration, and MA in Counseling. 

 

Maintain confidential and detailed student records.  Help students in application and registration, provide assistance in preparing financial aid documents and electronic processing, schedule advising appointments, administer competency tests, and distribute new course outlines and syllabuses.  Process applications, late registrations, transfers, and withdrawals.  Ensure room schedules are accurate and facilitate meetings for new Cohort programs. 

 

Receive and record tuition payments, late fees, and refunds.  Reconcile financial records and office accounts, purchase office equipment, and order textbooks as requested by faculty.  Communicate extensively with students, faculty, staff, and managers while creating strong public relations.  Supervise one part-time support person. 

 

Utilize ISIS computer system to provide unofficial transcripts as well as word processing, spreadsheet, and database programs to manage data and prepare documents.  Attend University Center Partners Coordinating Committee meetings at the request of the Program Administrator. 



ASSISTANT MANAGER

Gymboree, Traverse City, MI                                                                                                                                            November 1998 - January 2000

Generated sales and provided exceptional customer service to guests of this unique children's clothing store.  Implemented company philosophies and policies, managed cash reconciliations and bank deposits, developed creative merchandising displays, and created a positive, inviting atmosphere.  Interviewed and hired team members, provided motivation and leadership to a staff of four, and developed a cohesive, productive team of employees.  Opened and closed store.

 

SELF-EMPLOYMENT

Michael J. Jeffs, Builder, Traverse City, MI                                                                                                                                 June 1995 - June 1999

Performed all bookkeeping for the business, answered and returned telephone calls, and reconciled bank statements.  Maintained client files and business documentation.

 

Snowbird, Inc., Traverse City, MI                                                                                                                                              January 1991 - June 1999

Answered telephone inquiries, secured reservations, and performed all bookkeeping functions for this seasonal snowmobile rental service.  Rented snowmobiles and helmets, secured liability waivers, and provided safety and operational instruction.  Coordinated marketing and advertising.  Also processed accounts receivable for winter residential and commercial snow plowing service.  Member, Michigan Snowmobile Association.

 

RECEPTIONIST / ASSISTANT

Gerard L. Jackowski, P.C., Traverse City, MI                                                                                                                         January 1995 - April 1995

Greeted clients, scheduled appointments, prepared documents, and assembled tax returns. 

 

DATA ENTRY CLERK / HUMAN RESOURCES ASSISTANT

Splash Casino, Tunica, MS                                                                                                                                                August 1993 - November 1993

Installed and implemented a human resources/employee tracking software program for the casino.  Screened and pre-interviewed employment applicants.  Performed a broad range of secretarial tasks; i.e., telephone, reception, preparation of correspondence. 

 

ADMINISTRATIVE ASSISTANT / RECEPTIONIST

Gavigan Burkhart Freeman & Co., Traverse City, MI                                                                                                         August 1988 - March 1993

Managed all billings, accounts receivable, and accounts payable for prominent accounting firm.  Prepared and typed memos, letters, and miscellaneous financial documents.  Operated computers, miscellaneous office equipment, and multi-line telephone system.   

 

COMMUNITY INVOLVEMENT

 

            * Active volunteer in the development of Kid's Kove Playground Project in Traverse City, MI.  As Co-chair of Fundraising Events, served as an instrumental team player in coordinatin fundraising activities and volunteers to participate in the events at sites throughout the city of Traverse City.  Continued involvement included fundraising during the actual building of this $130,000 public playground.  Remained active in coordinating park maintenance, signage, and follow-up details.

             *   Doula Teen Parent Program  (past)
 *   Member, Women of the Moose (Civic Group)  (past)

 

 

                                                                                  REFERENCES AVAILABLE ON REQUEST